Your Clinic was Part of a WhatsApp Response Study in July 2025

  • I conducted one of the largest WhatsApp response studies for aesthetic clinics in Mexico.

  • Over 100 top clinics were contacted posing as new patients.

  • Some responded instantly. Others didn’t respond at all.

Curious how your clinic ranked?

Even Small Delays Add Up to Expensive Operational Gaps

I conducted a real-world test by messaging clinics in your area to measure:

  • First message response time

  • Follow-up activity & quality

  • Trust building

  • Bilingual Support

Here's are the results:

Time to First Response

"78% of customers buy from the first company to respond. And if you take longer than 5 minutes to respond to an inquiry, your chances of converting that lead drop by 80%."— Harvard Business Review & Lead Response Management Study

Only 36% of clinics in the study responded within the critical first 5 minutes, the window where you're 8x more likely to book a patient. With 43% of clinics responding after 1 hour or not responding at all, thousands in potential bookings are slipping through the cracks every month.

Rapid & Continuous Engagement

"84% of customers will abandon a live chat if they haven't received a response within two minutes."— Arise Live Chat Abandonment Rate Study

In the study, nearly 8 out of 10 clinics let the conversation drop. No follow-up, no reminder, no booking. Just silence.

Bilingual Support

"72% stated that support in a customer’s native language increased their satisfaction with customer support. Furthermore, 58% said multilingual service increased loyalty to the brand as a whole."— ICMI, The Growing Need for Multi-language Customer Support

45% of clinics in the study offered English language support. If your clinic caters to medical tourists or expats and doesn’t have English-ready support, you're turning away high-intent patients without even realizing it.

Curious what delayed or missed messages are costing your clinic?

  • The average clinic loses ~14% of daily revenue—over $1,600,000 MXN per year, just from missed messages, slow replies, and lack of follow-up.

  • Reducing your no-show rate from ~20% to ~5% could recover $1,000,000–$2,000,000 MXN per year

Clinics are leaking between $7.3M–$8.3M MXN per year—and most of it is preventable with faster replies, consistent follow-ups, and better no-show handling. I can show you how.